Grills are heavy, and we'd rather they arrive late than dented. This policy explains how orders placed directly with Firegrain Grills are packed, shipped and delivered. Dealer orders follow the freight terms in each dealer agreement.
Where we ship
We currently ship to addresses within [country / regions] (placeholder). We are not able to ship to PO boxes for freight-sized items.
Processing time
In-stock orders leave our warehouse within X–X business days (placeholder) of payment. You'll get a tracking email when your order ships.
Delivery methods and timing
- Accessories and fuel ship by parcel carrier, typically arriving in X–X business days (placeholder).
- Grills ship by LTL freight to the curb. The carrier will call to book a delivery window, typically within X–X business days (placeholder) of dispatch.
Shipping costs
Parcel orders over $XXX (placeholder) ship free. Freight delivery for grills is $XXX flat / calculated at checkout (placeholder). Shipping charges are shown before you pay.
Inspect before you sign
Please inspect freight deliveries before signing. Note any visible damage on the delivery receipt and photograph it. Report damage to sales@firegraingrills.com within X days (placeholder) of delivery so we can file a claim and replace the affected parts.
Questions
Email sales@firegraingrills.com or see our Returns Policy.